If you haven't received your order yet, please view our
delivery times under the "SHIPPING" section of this page. Please do
not contact us with shipping concerns if you have not received your package
within these standard ranges.
In the rare event that your package is lost in
transit, we will quickly send you another or fully refund you.
However, we will not accept responsibility
if your local postal service has marked your items as delivered and you
claim you have not received them. The issue then needs to be settled between
yourself and the post office.
We do not accept responsibility if you fail to
provide the correct address. Please double check to be sure your address is
We are not the shipping provider, once the order
has been shipped, we do not have any control over it, and we can only offer
customer service retaining to this policy.
Also, once the package has been shipped and
delivered, we are not responsible for any lost or stolen goods. If your package
has been lost or stolen, we recommend opening a claim with the shipping
company. There will be no refunds or replacements sent out until the
investigation has been concluded.
When an order is placed, the processing period
begins the very next day. Orders are generally processed within 3-5 business
days. During holiday times, it may take up to 7 business days to process your
order. Once an order is fully processed and shipped out, the delivery time will
vary depending on your location.
UNITED STATES: 1-2 weeks
CANADA: 1-3 weeks
AUSTRALIA: 2-3 weeks
MOST EU LOCATIONS: 2-3 weeks
MIDDLE EAST: 3-4 weeks
THE ESTIMATED DELIVERY
TIMES ABOVE ARE AVERAGES BASED OFF OF CUSTOMER EXPERIENCES FROM OUR STORE.
Please email us within 48 hours from when your
order was placed, since it is likely that your order has not been shipped yet.
Once the order has been shipped, we cannot make changes to the address.
If your item is in transit to the wrong
Don't worry, you can
still get your package! We listed some solutions below:
1.First, be sure to keep
up with your tracking updates.
2.Once your item is in
your state, contact or visit your local USPS (U.S.) or Postal Provider (Other
Countries). Provide them with your Tracking number and shipping information and
request to have your package held for pick up instead of being delivered to the
3.If they decline your
request, you have two other options:
·Get in touch with the
current residents of the address it is being delivered to. If you do not know
them, we recommend writing them a letter to form an arrangement to get your
items. Make sure you provide them with your contact information.
·If possible, try going
to the address on the day of delivery to collect your package.
Please understand that we are not the shipping
provider. Once the order has been shipped, we do not have any control over it
and we can only offer customer service retaining to this policy.