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FAQs

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

All ELYSIAN APPAREL products are generally processed within 3-5 business days. During holiday times, it may take up to 7 business days to process your order. All orders from the U.S are delivered within 1-2 weeks. All overseas orders, depending on your location, are delivered within 1-3 weeks. Please bare with us on the delivery time due to the high volume of orders that we receive.

HOW DO I KNOW IF MY ORDER HAS SHIPPED? CAN I TRACK IT?

After your order has been shipped you will receive an email confirming that your product has been shipped. If, for any unusual reason, you do not receive your shipping confirmation email after 7 days, please click HERE to contact us, and we'll gladly resolve this issue.

Once your order has been shipped, you can track it HERE.

DO YOU SHIP GLOBALLY?

We ship worldwide!

I'M NOT SATISFIED WITH MY PRODUCT, HOW DO I GET A REFUND / EXCHANGE?

To request a return / exchange, please click HERE to contact us. You will receive a response with further information within 24-48 hours.

WHO CAN I CONTACT IN REGARDS TO MY ORDER AND GENERAL INQUIRIES?

Please click HERE to contact us. Our online customer support team is open 24/7.

Our response time generally takes 24-48 hours. (It may take up to 3 days during the holidays, and when experiencing a high volume of customer inquiries.)